Refund Policy

1. Memberships (monthly / yearly)

Full refund within 14 days of purchase, no reason needed. The same 14 days apply to auto-renewal charges (Paddle's buyer terms give EU/EEA/UK consumers a 14-day withdrawal right; we work to the same window).

How to ask: email hello@pawtimes.press from the address you bought with (subject "refund"), or use the refund link in the order email/invoice Paddle sent you.

Timing: we usually process within 3 business days; Paddle returns the money to your original method, which typically appears in 5–10 business days.

After a refund the corresponding membership days are deducted (refunding a 30-day month removes 30 days, floored at today), and an Annual Collection entitlement granted by the yearly plan is withdrawn with the membership.

2. The Annual Collection (one volume per year)

Fully refundable before delivery (before downloads are made available).

Once delivered/downloaded it is not refundable for "changed my mind" or "finished reading" — it is a digital deliverable you keep offline; this is stated on the purchase page and at checkout.

But we refund in full for: corrupted or unopenable files, missing content or a mismatch with the description, and duplicate charges (including being charged for a volume you already own).

Note: each year's volume is sold once per customer — if you already own that year, the volume page hides the buy button to prevent a duplicate purchase.

3. Unauthorised payments

If you see a charge you did not make, email hello@pawtimes.press immediately. We will freeze the related entitlement and help you request a stop and refund from Paddle, and cooperate with your bank if needed.

4. Withdrawal rights (EU / UK and similar)

For digital content delivered immediately, the 14-day withdrawal right does not apply once you have downloaded or used the content after agreeing to immediate availability — the same exception as in Paddle's buyer terms. We still honour the 14-day window above for memberships (more generous than the exception), while the Annual Collection follows "refundable before delivery, refundable for quality problems after".

This policy does not affect mandatory rights under your local consumer law.

5. When we do not refund

A delivered and downloaded Annual Collection, purely because you changed your mind or finished reading it;

accounts terminated for breaching the terms (any unused, legitimate part is still handled under this policy);

clear abuse (buy–refund–download the same volume repeatedly, or using refunds instead of cancelling a subscription).

6. Contact

Refunds, invoices and subscription management: hello@pawtimes.press — for refunds please put "refund" in the subject and include your order email and order number. Self-service refunds are also available from Paddle's order email.